FAQ

Frequently Asked Questions

About VR Kingdom

VR Kingdom is the premier virtual reality (VR) destination in Sydney for free roam, multiplayer, location based VR experiences. All our games and experiences are the highest quality with some of the best, award-winning VR escape rooms in the world.

VR Kingdom has the largest range of VR games and experiences, including VR Escape Rooms, VR Shooting Games, and VR Arcade Games, plus Educational VR Experiences. Plus, we also have the largest multiplayer, free roam VR venue in Sydney, with 5 different  play areas.

All games are wireless, and the majority are free roam, which means players are not tethered to a cable, allowing them to moves around freely. Our games are also multiplayer, so you can share the experience with your friends with 1 – 8 players per game or experience, depending on which game you choose. VR Kingdom can accommodate up to 24 players at one time. Session times range from 30 to 75 minutes, depending on the game.

VR Kingdom is located at G/F, 418 Gardeners Rd, Rosebery, NSW 2018

Monday:         Close

Tuesday:         12pm to 10pm

Wednesday:    12pm to 10pm

Thursday:        12pm to 10pm

Friday:             10am to 11pm

Saturday:         10am to 11pm

Sunday:            10am to 10pm

Driving: We are located about 4.9 km from Central Station. There is free parking on the footpath directly out the front of the venue, or free 4 hours street parking nearby. 

Public Transport: The closest station is Mascot, which is only a 17 minutes walk (1.3 km). The other station is Greensquare, which is 24 minutes walk (1.9 km). Or take a 15-20 minutes bus ride from Central Station. (Bus No: 343, 309)

We are currently offering multiplayer, free roam VR Escape Rooms, VR Shooting Games (Zombie shooting or Player-vs-Player), VR Arcade Games and VR Educational Experiences.

All of our feature games are of the best VR games and experiences available for Location Based Entertainment (LBE). They are of the highest quality VR experiences that are immersive, free roam, multiplayer and location based, which means that you need to come to one of our locations to play them, so they are not the type you can just play at home.

For more information, please go to our What To Expect page

The duration of our games and experiences all vary from 30 minutes to 75 minutes. Session times run from 45 minutes to 90 minutes. So for a 30-minute game, the session time will be 45 minutes. For a 45-minute game, the session time will be 60 minutes. 

On average, our VR Escape Rooms are 45-minute games, 60-minute sessions.

Our VR Shooting Games are 30-minute games, 45-minute sessions. 

Our 8 person, player-vs-player (PvP) VR Shooting Game is a 40-minute game, 55-minute session. 

Our VR Arcade Games are either 30 or 60-minute sessions. 

In addition to the game time, the session times include check-in, game briefing, putting the gear on and off and an opportunity to take some photos. Please note that as most of our sessions require bookings, especially during busy times, if you are late or one of your friends or team members causes delays, it may eat into your game time. Therefore, please ensure that you arrive at least 15 minutes before your session time so that you have enough time to check in, use the bathroom if necessary and put your personal belongings in a locker so that you, your friends and team members get the most of your experience.

We have VR Escape Rooms that can take up to 6 players per game, or we can run 2 separate sessions of the same game in up to 3 different rooms at the same time, and in doing so can have 10 people playing the VR Escape Rooms at the same time. 

We have VR Shooting Games that can take up to 4, 6 or 8 players depending on the game.

For the VR Arcade Games, they are generally single player games, but we can accommodate up to 12 people playing at the same time. 

We have 5 different play areas, so we can have 24 people playing at the same time, but this is only with different games being played at the same time.

No, all our feature VR games and experiences, such as the VR Escape Rooms and the VR Shooting Games, will be exclusively for your group, and you will not need to share the room or the game with anyone else.

About VR

A Virtual Reality (VR) Escape Room is where you and your team members of 2-6 people are “locked” in a virtual room where you need to work together to find the clues, and/or solve the puzzles to escape the virtual room within a given time limit. It is completely safe and is a very fun and challenging experience. You are not actually locked in anywhere and are able to walk and move around freely in the designated game space.

Free Roam VR allows players to walk around inside a virtual world, just as you would in the real world. Older VR systems require users to be attached to a cable, be seated or stay in a fixed spot without the flexibility of being able to walk around. All of our VR Escape Room are multiplayer and wireless, so you just wear the VR headset and use its accessories, without having to be stuck to a cable.

No, you do need to have any experience with VR or video games. Our team will give you a briefing before you start the experience and they will be there the whole time if you need anything.

For the multiplayer VR Escape Rooms and VR Shooting Games, the minimum age starts from 10 years old. For our single player games, the minimum age is 6 years old. Players under 18 years old must have a parent or guardian sign the waiver form for them. Without a completed waiver form, anyone under 18 will not be able to participate in any games and experiences. These can be done digitally, so you can find it here if children will not be accompanied by an adult.

We do not have a minimum height requirement. All players should be capable of carrying the equipment. For our shooting games, players will need to wear a backpack that has a laptop in it which is around 7kgs, so players will need to be able to wear this for the duration of the game.

Yes, you can wear your glasses, most people do not have an issue wearing their glasses. However, as all glasses are different shapes and sizes, it is best not to wear your glasses so that they do not get damaged or damage the headset. We recommend that you wear contact lenses if you have them. For players without glasses or contact lenses, all of our headsets have individual adjustment lenses for each eye so that players can adjust the focus of the headsets, but this will not completely compensate for glasses or contact lenses if you need them.

If you are wearing spectacles, you can keep them, as long as they fit under the VR glasses. This is the case with most spectacle frames without drop shaped glasses. Alternatively, contact lenses are recommended. People with light visual impairment do not need their own glasses. High heels and pinned-up hairstyles are not recommended!

During your game or experience, you will be wearing either external headphones or headphones that are on the VR headset. If you have an in-ear hearing aid, this might be ok but if you have an external hearing aid, this may not fit under the headphones.

Whilst we try to accommodate everyone, free roam VR is not suitable for everyone.

For safety reasons, anyone with the following medical conditions will not be able to play to ensure their own safety and the safety of others:

  • People with reduced mobility, or that are physically handicapped (You need to be able to walk around unassisted for up to 1 hour, while wearing a headset and for some experiences, wearing a backpack. You will also need full use of both hands and legs)
  • Epilepsy or any similar disorders
  • Deaf

It is also not recommended that people with the following medical conditions play our experiences, but please consult your doctor before making a booking

  • Claustrophobia
  • Heart conditions
  • Pregnant
  • Motion sickness

Players under the influence of drugs or alcohol will not be permitted to play and may be refused entry to the venue. Anyone under the influence of drugs or alcohol will not be entitled to receive a refund or credit.

This depends on the kind of limitation and to a certain extent on the specific game you want to play. If you have any concerns, please contact us before booking.

Our equipment can generally accommodate all sizes, however if you are concerned about your size, please contact us before making a booking.

No, VR is very safe. As long as you listen to instructions and obey the rules of participating in the game or experience, it is safe.

Some of the other technology and operators out there do not have the latest technology and/or equipment. The high latency or frame rate and/or poor or old technology systems is what causes dizziness or motion sickness. All of VR Kingdoms’ technology and equipment is the latest and of very high quality, which result in a zero to very low latency. Our equipment is also of the highest quality. Most of our VR escape rooms use the HTC Vive with wireless adaptors or the Oculus Quest (I & II).  Our main VR Shooting Games use the HTC Vive Pro with Zotac Backpacks, haptic vests and a VR rifle styled gun. Our other shooting games use either the HTC Vive Pro with wireless adaptors or  Oculus Quest (I & II), so the likelihood that motion sickness occurs is rather low. However, if you are sensitive to motive sickness, please be aware that there may be some discomfort. Our game master is always there to help you and answer any of your questions.

If you do not feel comfortable or want to stop the experience for whatever reason, you just need to tell your game master, and they will pull you out of the game.

About Booking

Tickets for our VR experience can vary but generally they are $49 per person on weekdays (Tuesday to Thursday) and $59 per person on weekends (Friday to Sunday). We also have discounts for more people that are playing the same game. You can check out our pricing page for some of our offers and packages.

Go to our online booking page here. Once you have completed the booking, you will receive a confirmation email.

Yes, if you prefer to make a booking over the phone, please contact us, and we will help you make the booking.

If you have a birthday party, group booking, corporate event or special occasion, please contact us, and we will help you make the booking. We may even throw something in for your special occasion.

Yes, we have monthly promotions, specials and packages, so please check our website or follow us on social media for current offers. For parties, events and group booking promotions and packages, please complete the group booking form, and we will get back to you.

Yes, we do run promotions for students from time to time. Please check our website or follow us on social media for special promotions. If you have a specific request for a group booking or event for students, please complete our group booking form, and we will be in touch to organize your booking.

Yes, you can book one ticket for one person. You are also able to book tickets for other people in the same booking. However, our games and experiences are run for a minimum of 2 people. If you are by yourself, you might be best booking the VR Arcade Games which can be played by yourself.

Yes, you can, but if you show up without a booking, you will not be guaranteed a spot as most people book online before coming to our venue. So as to avoid disappointment it is advisable that you book before coming to the venue especially for evening or weekend bookings as these are the busiest times. If you still want to come to the venue before you book, you are welcome to do so, but booking a session will be subject to availability.

If you haven’t received a confirmation email, please email us at [email protected] with your name, email address and details of your booking.

Visa, Mastercard, Amex, Cash and gift vouchers.

To exchange from one game or experience to another and or reschedule your booking, please contact us at least 2 weeks before the scheduled booking, and we will make the change, subject to availability. You can only exchange or reschedule once. We have a strict no refund and cancellation policy.

Yes, you can hire our venue for group bookings, birthday parties, corporate events and special occasions. Please contact us for further details.

We have a range of packages for group bookings, birthday parties, corporate events and special occasions. Please contact us for further details.

We have a range of packages available, but we can also customize a package for your specific requirements. Please contact us for further details.

About Your Experiences

Yes, absolutely, we encourage you to take photos and share them with your friends and family. We also have a photo wall that you can use as a backdrop.

You should arrive at the venue at least 10-15 minutes before your scheduled booking for check in and orientation.

As we run back-to-back sessions, we cannot start a session late as it will cause the next session to run behind schedule. If you are late and if it is possible, we can try to start a bit later, but this cannot be guaranteed, especially if we have another booking afterwards, otherwise our other customers will be left waiting. Please make sure you come on time! Otherwise, you may need to wait while we try to fit you in a later sessions* but this is not guaranteed, especially on evenings and weekends which are the busiest times. You should arrive at least 10-15 minutes before your scheduled session. (*Subject to availability and at the sole discretion of management)

Please bring a copy of your confirmation email. If you have the email on your phone, that is sufficient. As some of the games have a minimum age requirement, a proof of age card may be requested, so it is best to bring your identification. If you are under 18 years old, you will need your parent or guardian to sign a waiver form for you, and you will need to bring it with you. You do not need to bring anything else.

Our experiences involve movement and activity, so please ensure you are wearing comfortable clothes and appropriate footwear, that means no high heels or shoes that do not enable you to move comfortably and quickly. If you are playing our VR shooting games, you will be wearing a backpack, so please ensure that you are wearing clothes that are suitable to wear a backpack over.

Yes, we have lockable lockers that we provided for free, so you can store your personal belongings in them.

Yes, we have tables and chairs in our café area where people can sit and enjoy a coffee, tea or have something to eat, or just sit and wait.

Keep in mind that your body is still in the real world, despite what your brain is telling you, your feet will always be flat on the floor. A couple of the games can be challenging for people with a strong fear of heights, but are also amazingly rewarding when you complete the challenge and conquer your fear of heights.

A common trigger for motion sickness comes from bad performance or low frame rate, our games are premium games built by industry leaders internationally recognized game developers, so the likelihood that motion sickness occurs is rather low. However, if you are very susceptible to motion sickness, please be aware that there may be some discomfort depending on which game you play. Motion sickness usually happens because your brain thinks your body is moving when it isn’t so generally as long as you move around, you will be fine. Our game master is always there to help you and answer any of your questions.

Yes, definitely, you do not need to be a gamer or a technology geek. Our VR experiences are intuitive and made for everyone, from 10 to 70. Our VR Games and Experience have different themes, but are mainly focused on cooperation between players.

Absolutely! You cannot escape alone, you have to work together. The key to success is to talk, listen, collaborate and of course to celebrate together when you are done!

Some people want to finish it themselves without any help, others want help to finish and get to the end. It is totally up to whichever you choose. If you do want some help, our game master is there to help you and give you hints. Please ensure that you choose a level of difficulty that is suitable for you so that you can complete the tasks and enjoy the experience. Please ask for guidance if you are not sure.

Up dos and high heels are not recommended!